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Privacy Policy
This Privacy Policy explains what information TeachVane collects, why we collect it, and how you can exercise your rights. We aim to keep data collection minimal, transparent, and aligned with security best practices.
Overview
TeachVane collects only the information needed to operate the service, improve the learning experience, maintain security, and comply with applicable laws. We do not sell personal information.
- We limit access to personal data to authorized personnel and service providers.
- We use reasonable safeguards to protect data in transit and at rest.
- We retain information only as long as necessary for the purposes described.
Information we collect
The categories below describe the types of information that may be collected when you use TeachVane.
Account & profile information
For example: name, email address, and settings you provide to create or manage an account.
Learning activity
For example: course progress, submissions, completion events, and interactions that help tailor content.
Technical & log data
For example: IP address, device and browser details, timestamps, pages viewed, and error logs for reliability and security.
We may also receive information from service providers that help us provide core functionality (for example, analytics, fraud prevention, and performance monitoring), subject to appropriate contractual and technical protections.
How we use information
We use collected information to provide, secure, and improve TeachVane. Common purposes include:
- Operating the platform, delivering content, and maintaining essential features.
- Personalizing your learning experience and improving course quality.
- Detecting, preventing, and responding to abuse, fraud, or security incidents.
- Measuring performance and diagnosing technical issues.
- Communicating service updates, policy changes, and support responses.
When required by law, we rely on appropriate legal bases (for example, consent where applicable, contractual necessity, legitimate interests, or legal obligations).
Cookies
TeachVane uses cookies and similar technologies to ensure the site functions properly and to help us understand usage patterns. You can manage preferences via the cookie banner (where available) and your browser settings.
Essential cookies
Needed for core functionality, security, and preference storage (such as theme selection).
Analytics cookies
Help us measure performance and improve usability by understanding aggregated interactions.
You can restrict cookies via your browser; however, some features may not work correctly if essential cookies are blocked.
Data sharing
We share information only when necessary to operate TeachVane, comply with law, or protect users and the service.
- Service providers: vendors who process data on our behalf under contractual protections.
- Legal requirements: disclosures required by law or valid legal process.
- Safety and security: to prevent harm, investigate suspicious activity, or enforce policies.
We do not sell personal information.
Your rights
Depending on your location, you may have rights regarding your personal information, including:
- Access to the personal information we hold about you.
- Correction of inaccurate or incomplete information.
- Deletion of your personal information, subject to certain exceptions.
- Portability of your data in a structured, commonly used format.
- Restriction or objection to certain processing activities.
- Withdrawal of consent where processing is based on consent.
To make a request, contact us using the details in the Contact section. We may need to verify your identity to protect your information.
Security
We apply industry-standard safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include access controls, monitoring, and periodic reviews.
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us promptly.
Data retention
We retain information for as long as necessary to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose for which it was collected.
- Account information is typically retained while your account remains active.
- Security logs may be retained for limited periods to investigate incidents and prevent abuse.
- We may retain certain data after deletion requests where legally required or to protect legitimate interests.
Children’s privacy
TeachVane is not intended for children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us so we can take appropriate steps.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting an updated version on this page). The “Last updated” date will reflect the most recent revision.
Last updated:
Contact
Questions or requests about privacy can be sent to: